What to Do If Skype Keeps Freezing and Crashing on Mac

To date, Skype is a vital channel of communication for families, friends, and businesses. The app goes back a while and still maintains its users despite the problems it’s been having. Issues on login, on startup, on call or video — Skype has had them all. Sometimes the application gets stuttery after a few seconds into the call, which, ultimately, leads to a force close with a crash code. On other occasions, you might find yourself in the situation where your microphone is not working or app not connecting at all. Dealing with these sorts of problems is never an easy job, especially considering that usually you need an urgent fix. Therefore, this guide will help deal with Skype’s most common issues related to “my Skype is not working” question.

skype keeps freezing

Why Skype Won't Open on Mac?

Naturally, whenever you double-click an application icon, you expect the app to launch. Unfortunately, this is not always the case with Skype which leaves most user scratching their heads wondering “Why is my Skype not launching?”. This can happen for a number of reasons which depend on macOS version, Skype app version, your Mac’s specs, apps launched, etc.

  • To quickly fix the issue you will have to open Activity Monitor app located in Applications -> Utilities. Don’t worry, the app comes preinstalled on every Mac.
  • Start the application and find all Skype-related processes using the Search bar in the upper right corner.
  • Select and force quit all of Skype's running processes and relaunch the application.

If any of Skype’s processes have failed and became unresponsive, closing them and relaunching can fix the problem.

Another way you can resolve the issue is by completely reinstalling Skype on your Mac.

  • Completely remove Skype using MacFly Pro or any other app that features a complete uninstaller.
  • Download the latest version of Skype and install the app.
skype in activity monitor

Why is Skype Not Responding on Mac?

Reportedly, users have had problems launching Skype. On various forums, you will constantly find discussions such as “Skype is not available”, “Why is Skype not loading?” or “My Skype application not responding”. In most of the cases, the reason this issue keeps happening is a corrupted file in the Skype folder. To fix the problem, it is recommended you perform a clean reinstall of Skype. Note, clean installation won’t be possible unless you fully delete Skype from your Mac first.

preferences on mac
  • Go to Finder -> Applications and move Skype app to Trash.
  • Hold Shift-Command-D in Finder for 'Go to folder' pop-up.
  • Navigate to the ~/Library/Application Support directory and delete all folders that contain Skype in the name.
  • Go to ~/Library/Preferences and remove com.skype.skype.plist.
  • Use Search to look for all remaining Skype files and delete those too.
  • Empty your Trash and install the latest version of Skype.

Why My Skype Can’t Connect on Mac?

Continuing down the list of Skype’s most frequent issues, let’s cover the connection problems that many users seem to experience every now and then. Reportedly, under certain conditions, Skype won’t sign in Mac. There are several reasons as to why you’re having connection issues. Firstly, it may be due to an incorrect password or login input. This is easily fixed by reassuring you’re logging into using correct login data, or by resetting your current password. Secondly, the source of the problem can be on Microsoft’s end. Follow the link to verify Skype’s current server status. Thirdly, ensure your internet connection is not the issue. Perform a clean install of Skype in case none of the above resolve the problem.

Why Is Skype Not Working on Mac?

Besides logging into the app itself, Skype users encounter other frustrating issues related to camera, microphone and video/sound in general. Cases, when external hardware won’t work with Skype, are nothing new for anyone who’ve used Skype more than 3-4 times. Neither is the problem with sound and video. Yet finding the right solution to these problems isn’t always easy.

Skype Camera Not Working on Mac

The process of setting up a camera for Skype is often unreasonably unwieldy and takes more time than it ever should have. Moreover, users often end up with their camera not working when attempting a scheduled call. As a rule, frustration kicks in when you are in a hurry and can’t find the right solution on the web for the dreaded ‘Why won’t my camera work?’ question that’s continuously running through the back of your mind. Begin by checking up on your Skype settings.

  • Open Skype.
  • Click on Skype menu in the menu bar.
  • Select Audio & Video Settings.
  • Scroll down to Video section and ensure the camera you want to use is selected.
fix skype camera

This should get you right on track quickly, especially if you are using an external camera.

Skype Video Not Working on Mac

Unfortunately, troubleshooting the camera question does not necessarily fix the absence of video in a call. When in a call, check the camera button to ensure your webcam is switched on. It is quite common for users to forget about this button which ultimately becomes an easy “how to fix” solution to video problems and when your interlocutor can’t see you. Lastly, if none of the mentioned methods cover the topic of “Why won’t my camera work?” or “How come it’s not letting me see?” you will need to reinstall Skype, reboot your Mac and reconnect the camera. And don’t forget to check whether you have a sticker on your laptop camera.

Skype on Mac: No Sound

Audio problems with Skype on Mac are less common than other issues. Upon encountering any audio issues, head over to Skype menu in menu bar and choose Audio & Video settings. In the Speakers section, you can adjust the volume, set correct output device as well as run an audio test. Selecting the right output and adjusting the volume should fix the problem.

Skype Microphone Not Working on Mac

Troubleshooting Skype microphone problem can get a little tricky if you choose to use an external mic. This has everything to do with Apple’s choice of the headphone jack, which, in brief, simply means you should opt for USB powered microphones to avoid issues. In order to figure out how to fix your microphone, open Skype menu in the menu bar and choose Audio & Video settings. Under Microphone section, choose your mic as desired input device make a free test call to check if everything works.

Once your preferences are set, pay attention to the microphone mute button during the call as it can be the reason you are not being heard.