Spotify is a digital music streaming service, which gives access to millions of songs of any and all genres. With Spotify, you can access your music via web player or app — on your Android phone, iOS device, or computer. Generally regarded as a very stable piece of software, Spotify is not entirely fault-proof. You may occasionally run into playback issues, unresponsiveness, slowdowns, or one of the internal error codes, which you can’t decipher right away. In this article, we’ll go over some of the most common Spotify issues and how to fix them, starting from the pausing error.
“Why does my current song randomly stop playing when using Spotify?”, a significant number of users have found themselves asking the dreaded question. The issue behind the unexpected playback stopping is a peculiarity of Spotify older versions. It is caused by simultaneous use of the same account on multiple devices. This frustrating issue is known to have been patched, yet if you find yourself stuck with unexpected pausing follow these steps:
The Spotify app has also been reported to be running very slowly for some users. Regardless of whether you’re subscribed to Premium or prefer the free version, which plays on ads and shuffle only, the problem still seems to eventually creep its way down to your Mac. Typically, slowdowns tend to happen on the lower-specced computer after Spotify cache size becomes too big to handle. The application starts having trouble reading all of the cached data and eventually turns sluggish. Fortunately, fixing it isn’t really difficult. All you have to do is take the steps below to clear Spotify cache on your Mac:
“My Spotify app won’t let me play music. Why has it logged me out and doesn’t let me get back in?” — yet another question that is often asked among Spotify users. This issue is common among those who travel a lot and happen to use Spotify Free in unsupported countries. Issue description is usually followed up with something along the lines of “…Spotify wouldn’t log me in unless I paid”. No surprise here, as Spotify Free subscription only lets you use the streaming service for 2 weeks from an unsupported country before logging you out. You need to purchase Premium to continue enjoying your music and caching it for offline use. The same applies to using Spotify web player, which, reportedly, stopped working too for users dealing with the issue.
If subscribing is not an option and you need your daily portion of listening, then you can bypass country restriction by opting for a VPN service. Using VPN will enable you to disguise your actual geographical location and access Spotify. After logging in you can disable VPN and get back to normal listening for the next 2 weeks.
Working out, relaxing, partying — any of these won’t be the same without the right music or, worse, any music at all. That’s why when Spotify app freezes up and won’t budge, the frustration builds up the question of “Why, oh why I cannot play my favorite music right now?!”. It’s hard to tell why Spotify gets grumpy and unresponsive at times. Rebooting the application, however, usually does the job and puts things back on track. Simply hold Command-Option-Esc to force close the application or Right-click/Control-click Spotify icon in the dock and choose Quit. If the application still does not function as intended, then basic reinstall of the app should get it running smoothly again.
If you still can’t connect to Spotify, even though the servers are online, consider checking your firewall as it may be the reason your connection was lost. Here is what you have to do if you’re using Mac’s built-in Firewall.
Error codes are Spotify’s way of categorizing issues and labeling failed processes. Common problems experienced by the users include but are not limited to error codes 2, 4, 6, 7, 13, 17 and 3. Some of these codes are easier to decipher than others. Error codes 101 through 126, for example, relate to connection problems and are usually displayed when your app is stuck offline. As for the codes you are unable to interpret, simply knowing the code already makes troubleshooting that much easier. Don’t forget to include them when contacting Spotify Support.
Error code 3 appears when you can’t sign in due to incorrect username or password. Generally, this applies to both the desktop app and web player, and there are several possible fixes you can try yourself.
Spotify Free users can also fix the problem with one of the following methods:
In conclusion, despite the issues covered in this article, Spotify application is a reliable piece of software. When you run into a problem or encounter an error code, follow the tips laid out above to get the app to mint condition again.